How To Order Online
Step 1: Get your ear impressions made
There are a couple ways you can go here, including having them prepared by a professional, or going the do-it-yourself (DIY) route.
Whichever route you choose, make sure to use a bite block (with a relaxed jaw) during the impression making process. A bite block keeps your mouth slightly open and still as the impression material hardens. Having your mouth in this position will keep the plugs tight in your ears when you start yapping with your buddies - otherwise the plugs can become loose as you open and close your mouth. Using a bite block is how vocalists get their earplugs made as well - so their plugs remain solid in the ear when they're singing.
To get your impressions made by a professional - you'll need to contact your hearing healthcare provider (ex. audiologist, ENT) and likely set up an appointment. Your impressions are made during your appointment, and you will take them immediately with you when you leave. To find an audiologist near you, check out the our listing of Preferred Providers, or if we don't yet have one in your area, you can check out the American Academy of Audiology search page.
Instructions for Your Hearing Healthcare Provider:[print these instructions along with the shipping information]
- Impressions should be semi-deep to include the second bend of the ear & the entire concha, helix & tragal notch (please pay particular attention to filling the upper helix/crus portion of the impression).
- Because Wet Plugz™ are tight-fitting we do recommend that the material is also pushed gently into the ear to encourage a good snug fit.
- We also recommend using a bite block (with relaxed jaw), to ensure the impressions will result in earplugs that remain snug during jaw movement.
- Impression material should be two-part silicone.
- Please provide the client with the impressions in a box suitable for mailing back to us here at Surf Munkey LLC.
For the do-it-yourself types - There are kits available that you can find online (see the links just below the caution note)
NOTE: Some healthcare providers warn against making your own ear impressions, particularly if you have any existing medical conditions. Although reports of injury or any health issues arising from making your own impressions are rare, if you have any concern about the condition or health of your ears, or about your ability to make your own impressions, we recommend that you contact a hearing specialist to get your impressions made.
Examples of some DIY kits can be found here and here, or search the internet for "DIY ear impressions"
Please review your ear impressions and compare to the images on this page to ensure your impressions are full and without issues.
Step 2: Place your order
Using our online shop, select the options you want (ex. color, finish, leash, engraving, etc...), and place your order.
You may want to print your order out and place it in with your ear impressions, but if we at least see your name information and/or your order number somewhere in the box, we can lookup the order details, so you should be fine.
Step 3: Send us your ear impressions
[print these instructions along with the provider instructions]
Send your ear impressions to:
13223-1 Black Mountain. Rd #226
San Diego, CA 92129
Please shoot us an email with your tracking number as soon as you've shipped your impressions
We recommend you also print your order out and place it in with your ear impressions, or at least include your order number and email address or phone number written somewhere inside your package. We can usually figure out your order from your return address information, but having the order number will help us out, and if you forgot to place your order, if we have your contact information we'll be able to contact you.
Lots of options for shipping, which only makes it confusing if you don't ship things often. Below are some tips we felt compelled to provide since we often see customers spending way too much money using some of the shipping services in order to get tracking and insurance coverage, so here are a couple things to consider:
- Our best tip is to check out using USPS.com to create your shipping label online (if you're going to ship via Priority). If you have a Paypal account, you can also ship via Priority, plus you also get the additional option of shipping via First Class. Creating your label online will not only save you money, but will provide some options for free (like tracking for First Class packages). Print out your label to regular paper, and tape it to your package.
- If you have a Paypal account, locating the shipping label area can be a huge challenge - so we're providing you with the link, but you'll need to be logged into your account. Once you're logged in, paste the following into the URL bar at the top of your browser: https://www.paypal.com/?cmd=_ship-now
- You can send them via First Class mail for around $2, which includes tracking if done online (only offered via Paypal, not currently offered by USPS.com). What you do not get with First Class mail is insurance, so just be aware of this. Mail doesn't often get lost, but if it does, then you're out for whatever you spent to get your ear impressions.
- Shipping via Priority Mail should cost just over $5, and you can use several of the flat rate options (padded envelope or Flat Rate Small box). The benefit of this method is it comes with $50 of insurance, which should be enough cover the cost of your ear impressions in case they're lost during shipping.
Please send us a message to let us know you've sent your impressions, and any tracking numbers. This will give us a heads up that your order should be queued up for completion soon, and depending on how you send it to us, we may be able to receive automated notifications when it arrives.