Our Custom Earplugs Guarantee

We know custom earplugs are not cheap, so we have a 60-day fit guarantee, and a one-year defect warranty.

Fit Guarantee

Try your plugs out, and if they do not fit properly, you have up to 60 days to return them to us, so that we can remake the earplugs at no charge. If the ear impressions are suspected as being the issue, we may require a new set of ear impressions.

Defect Warranty

Your custom earplugs should last you for several years, if cared for properly. We warranty your earplugs for up to one year from the time of purchase, to be free from any manufacturing defects. Within one year, if your earplugs fail due to failure of materials or workmanship, please let us know, and we'll arrange to have you return them so we can remake a new set at no charge.

We will not provide a "no-charge" remake of earplugs under the following circumstances:
  • Incorrect information is supplied at time of the order
  • Fit problems arise after the Fit Guarantee period
  • The earplug is lost or stolen
  • Purposeful neglect and/or abuse of the earplug (ex. leaving it on the dashboard of your car)