Shipping Your Ear Impressions

There are lots of options for shipping your ear impressions to us, which only makes it confusing if you don't ship things often. We often see customers spending way too much money on shipping services in order to get tracking and insurance coverage, so we felt compelled to provide some information and suggestions to help you out.


How Can I Buy and Print a Shipping Label?

Avoid standing in line at the post office by using one of these options


OPTION #1

You Can Do It Yourself
Use Paypal (requires having a Paypal account) to create your own labels. With a Paypal account, you already have access to creating shipping labels for both First Class and Priority shipping, but it can be difficult (if not impossible!) to locate where to do this within Paypal, so here's a tip. To access the shipping label area, first log into your Paypal account and then paste this URL in your browser: https://www.paypal.com/?cmd=_ship-now

NOTE: if you prepare your own First Class shipping label for use on an impression box, you will need to shrink your label down to approx 75% of normal size, AND the resulting label will need to remain clean (i.e. not fuzzy) and readable.

OPTION #2

Let Us Create Your Label For You

If you'd like us to prepare a USPS shipping label for you, so you can ship the ear impressions to us, we can do that.
You'll find a "Shipping Label" option (see the last option when ordering online). Use this option to include a shipping label as part of your order, and you can select from a number of different shipping methods for your label.

Make sure you have the packaging; when filling out your online order, select the appropriate option for your shipping label; and we'll email you a shipping label (by the next business day, if not sooner). We'll send you an email with a label for you to print out, using regular printing paper, to be attached to the package (please review the label placement information below).






Shipping Label Options Comparison

Label Packaging You'll
Need to Use
Insurance Number Of
Impression Boxes
It Can Hold
Label Cost
1st Class use impression box provided by your audiologist Not included N/A $2.60
1st Class w/added insurance use impression box provided by your audiologist Covers up to $50 N/A $4.55
USPS Priority Flat Rate Envelope
(standard or legal)
Priority Flat Rate Envelope
(available from USPS)
Covers up to $50 2 (standard size);
3 (legal size)
$5.75
USPS Priority Small Flat Rate Box Priority Small Flat Rate Box
(available from USPS)
Covers up to $50 N/A $6.45
USPS Priority Flat Rate Padded Envelope Priority Flat Rate Padded Envelope
(available from USPS)
Covers up to $50 Up to 5 $6.80





Detailed Explanation of Shipping Label Options

  • 1st Class (use on impression box) no insurance
    • This is a small label (approx 3" x 4.5") that can be taped directly onto a shippable impression box that your audiologist should supply you with.
    • This is standard First Class which does not include any insurance.
    • Tracking is included.
    • Make sure no other address information is visible on the box after the label is attached.
    • Make sure the important information is not wrapped around any edge (see the "Proper Label Placement On Your Package" section at the bottom of this page).
    • Avoid taping over the barcode, which may impair the label from being scanned as it is processed.
  • 1st Class (use on impression box) incl. $50 insurance
    • Identical to the prior label, except this one includes $50 of insurance coverage.
    • This is a small label (approx 3" x 4.5") that can be taped directly onto a shippable impression box.
    • Tracking is included.
    • Make sure no other address information is visible on the box after the label is attached.
    • Make sure the important information is not wrapped around any edge (see the "Proper Label Placement On Your Package" section at the bottom of this page).
    • Avoid taping over the barcode, which may impair the label from being scanned as it is processed.
  • USPS Priority Flat Rate Envelope (standard or legal)
    • This is a standard sized label (approx 4" x 6.5").
    • This is a Priority label, which includes $50 of insurance.
    • Tracking is included.
    • The Priority Flat Rate Envelopes are card stock material and come in a standard size (12.5" x 9.5") and legal size (15" x 9.5").
    • Make sure you provide some sort of protections for the ear impressions when using these envelopes. You can even put the impressions in an impression box, and in insert the impression box in one of these envelopes. The resulting bulky package is perfectly fine with the postal service.
    • Avoid taping over the barcode, which may impair the label from being scanned as it is processed.
  • USPS Priority Small Flat Rate Box
    • This is a standard sized label (approx 4" x 6.5").
    • This is a Priority label, which includes $50 of insurance.
    • Tracking is included.
    • Make sure the important information is not wrapped around any edge (see the "Proper Label Placement On Your Package" section at the bottom of this page).
    • You may want to wrap the impressions in some bulky paper to keep them from bouncing around in this box.
    • Avoid taping over the barcode, which may impair the label from being scanned as it is processed.
  • USPS Priority Flat Rate Padded Envelope
    • This is an excellent option when you have several impression boxes to send at the same time. The padded envelope is very flexible and can easily hold up to 5 impression boxes.
    • This is a standard sized label (approx 4" x 6.5").
    • This is a Priority label, which includes $50 of insurance.
    • Tracking is included.
    • Avoid taping over the barcode, which may impair the label from being scanned as it is processed.





Help Me Determine Which Shipping Method To Use


Do you need insurance on your package? Priority shipping comes with $50 of insurance. First Class requires an additional charge for the insurance. We offer two different labels for First Class - one with $50 insurance, and the other without any insurance, so if you want insurance and are planning to ship using an impression box, then make sure to select the correct First Class label that includes the insurance.

Are you shipping more than one set of impressions? If the answer is "Yes", then please select and use one of the Priority options, as our First Class labels are calculated for using a small impression box with a single set of impressions. Check out the "Shipping Label Options Comparison" table above to see how many impression boxes can fit inside each shipping container.

What packaging are you using? If you're using an impression box itself as the shipping box, then you'll need to select one of the First Class labels (either the one with insurance, or the one without insurance). If you're using anything other than an impression box as the shipping container, please select and use one of the Priority options.

Do you need quicker delivery? The time stated by USPS for First Class is 1-3 days. The time stated for Priority is either a 2 or 3 day service. Yes, they're both stated to take about the amount of time, however our experience has been Priority often beats First Class by at least a day, and sometimes more than a day. If you really need something delivered sooner, rather than later, you should use a Priority shipment, otherwise First Class is perfectly fine.





Additional Packing Tips?

Most of this has already been covered above. It's perfectly acceptable to ship ear impressions directly in the impression box itself (our production lab does it all the time).

If you want to use one of the Priority Flat Rate shipping envelopes, please make sure to include protection for the ear impressions. With any of the Priority Flate Rate envelopes, you can still use an impression box to provide protection, by placing the impression box inside the envelope. It doesn't matter if the envelope is all bulky, this is perfectly acceptable by USPS.

If you don't have any box to use to protect the ear impressions, a good option to consider is using a Priority Small Flat Rate box. The box itself is available from your local USPS. This provides you with both the shipping container and protection for the ear impressions. Make sure to select the label for the Priority Small flat Rate Box if you use this option.


Please send us your tracking number when you send a shipment to us
(unless we provided you with the shipping label - in which case we already have the number)





Proper Label Placement On Your Package

USPS requires the address of the shipping label run parallel to the longest side of the shipping package (see examples below).




*** IMPORTANT INFORMATION ***


If your package is smaller than your label, please make sure you place the label, such that the important section of the label (see the red outlined section in the image to the left) is on the top/face of the package, and not wrapped around the edges. It is very important the barcode section NOT be wrapped over the edge.


Check out the image to the right, showing an actual label on an impression box, with the important information displayed on the face of the package. This shows a standard label (shrunk to 75% to fit on the box).

When attaching your label, avoid taping over the barcode, which may inhibit scanners picking up the code during processing through the USPS system.




Please send us your tracking number when you send a shipment to us
(unless we provided you with the shipping label - in which case we already have the number)


When we have your tracking number, we can sign up for the email notification, and receive a notice the moment your package arrives.

If you have any other tips or suggestions of your own, please let us know.